Terms & conditions contents
1. INFORMATION ABOUT US
2. ACCESS TO THE SITE
3. YOUR STATUS
4. PRIVACY AND SECURITY
5. HOW THE CONTRACT IS FORMED BETWEEN US
6. PRICING AND AVAILABILITY
7. PAYMENT
8. DELIVERY
9. CANCELLATION AND RETURN
10. MANUFACTURER’S GUARANTEE
11. ELECTRONIC COMMUNICATION
12. OUR LIABILITY
13. COPYRIGHT AND DATABASE RIGHTS
14. TRADEMARKS
15. NOTICES
16. TRANSFER OF RIGHTS AND OBLIGATIONS
17. EVENTS OUTSIDE OUR CONTROL
18. WAIVER
19. SEVERABILITY
20. ENTIRE AGREEMENT
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
22. LAW AND JURISDICTION
PRIVACY STATEMENT Contents
• The Purpose of this Privacy Statement
• What information we collect
• How we collect personal information
• What we do with your personal information
• How your personal information is protected and stored
• When we disclose your personal information
• How to contact us
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (the "Products") listed on our website www.electrolux.co.uk (the "Site") to you. Please read these terms and conditions carefully before ordering any Products from the Site.
These terms and conditions do not affect any of your statutory rights. However, it is important that you should understand that by ordering any of our Products from the Site you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
www.electrolux.co.uk is a site operated by Electrolux Major Appliances, a trading division of Electrolux plc ("We"). We are registered in England and Wales under company number 2331516 and with our registered office at Addington Way, Luton, LU4 9QQ, Bedfordshire, England. Our main trading address is situated at our registered office. Our VAT number is GB 196 2439 34.
We will do our utmost to ensure that the availability of the Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet and the manner in which it operates We cannot guarantee that this will happen. In addition it is possible that your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. You agree not to interrupt or attempt to interrupt the operation of the Site in any way.
Subject to these terms and conditions we grant you a non-exclusive, non-transferable limited licence to access, display and make personal use of this Site and the materials on this Site.
We authorise you to view and download information from the Site only for your personal non-commercial use. This authorisation is not to be construed as a transfer of title in the information or copies of the information and is subject to the following restrictions:
• You must retain on each and every copy of the information you download all copyright and other proprietary notices contained in the information;
• You must not modify any of the information in any way or reproduce or publicly display, perform, distribute or otherwise use or communicate any of the information for any public or commercial purpose; and
• You must not transfer any of the information to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.
• You will abide by any and all additional restrictions displayed on the Site as may be required from time to time.
By placing an order through this Site you warrant that:
(a) you are legally capable of entering into binding contracts; and
(b) you are at least 18 years old.
We are committed to protecting your privacy and security and to handling your personal information in a responsible manner consistent with all applicable data protection rules. Our UK Privacy Statement explains how we collect, use and disclose personal information provided to us through out websites in accordance with the Data Protection Act 1998.
5. HOW THE CONTRACT IS FORMED BETWEEN US
A legally binding contract will be formed between us when you have confirmed to us that you wish to proceed with the purchase of one or more Products, We have confirmed to you that we will sell the Product(s) to you and we have received payment of the price and any additional monies.
When your order has been completed you will receive confirmation of the Product(s) ordered, the price paid, the estimated delivery date and your allocated order number. If you wish to amend any part of your order once it has been accepted and payment has been made then you will need to contact us either by emailing us at eoutlet@electrolux.co.uk or in accordance with the information given in your order confirmation document.
The following restrictions apply to any order for the purchase of Products from the Site:
a) You may only order one unit of any model of a Product in any one calendar month; and
b) The total value of any orders in any one calendar month may not exceed a value of £2,000 (Two thousand pounds Sterling).
We may decline to sell any Product to you for any reason. We are not obliged to tell you the reason for our decision.
We will wherever possible list information on the Site and on each Product information page, relating to the availability of Products We sell on the Site. Except for the information we provide on a Product information page or elsewhere on the Site we cannot be more specific about Product availability.
As we process your order you will receive a prompt from us if the Product you wish to order is no longer available. We may offer you the opportunity to purchase a Product of at least equivalent specification and value to the one you have attempted to order. This will not happen if the Product you are trying to order is temporarily out of stock.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our order processing procedures so that, where a Product’s correct price is less than our stated price, we will charge you the lower amount and send you the Product. However, we are under no obligation to sell the Product to you at the incorrect lower price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as being incorrect. If the correct price of the Product is higher than the price stated on the Site we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a confirmation of order.
Prices are inclusive of VAT and, except as provided by condition 8 below, delivery.
We will not ask you for any payment until we have made sure that the order for the Product(s) you wish to purchase can be processed.
Your payment will be processed by Worldpay. Worldpay checks the format of your card number and makes further security checks to validate the authenticity of your cardholder information. Worldpay then processes transactions by requesting authorisation from your card issuer and finally obtains confirmation that your payment has cleared. You will receive confirmation from Worldpay that your payment has been authorised.
Worldpay uses a combination of techniques to ensure that transactions passed are secure and trusted. Worldpay runs Apache Web Servers using 128 bit ciphers and standard SSL technology, acknowledged as an industry standard for applications requiring security. All payment card information sent to Worldpay and from Worldpay is encrypted. Firewalls within the Worldpay system allow the isolation of information from hackers.
If you have any questions or concerns about this method of payment please contact us in writing at eoutlet@electrolux.co.uk
We can only deliver to addresses in mainland England, Scotland, Northern Ireland and Wales and to the Channel Islands, Isle of Man, the Scilly Isles, Anglesey and the Scottish Islands. We do not accept orders from individuals outside of these territories.
A delivery date for the Product(s) will be advised to you when your order has been confirmed by us if your address falls within a UK mainland postal code. Any date for delivery outside of the UK mainland postal code area will be stated on the confirmation of order as “To Be Advised" or “TBA".
We will require a signature at the time of delivery of the Product(s). If the purchaser is not present a person over the age of 18 years of age with the authority of the purchaser must be available to accept the delivery. If we are unable to make the delivery of the Product(s) on the agreed date because there is nobody at home then we will leave a card confirming that we have attempted delivery. It will then be your responsibility to contact us to arrange a new delivery date.
Where it has not been possible to deliver the Product(s) due to no fault on our part We reserve the right to make a charge for any further attempt to deliver the Product(s). The maximum charge We will make for any delivery, regardless of the number of Products which are the subject matter of that delivery, is £50 (Fifty Pounds Sterling) and We will agree the amount of the charge and any payment with you prior to attempting any further delivery of the Product(s).
You can cancel your order at any time before or up to 7 (Seven) days after delivery of the Product(s). If you wish to cancel your order you must give us clear written instructions that you wish to cancel your order either by email to eoutlet@electrolux.co.uk or by writing to the address stated in our contact details.
If you cancel your order before the Product(s) have been delivered to you then We will refund to the card with which you made payment the amount of the price you have paid for the Product(s) together with any additional charges that you agreed to pay.
If you wish to cancel your order within 7 days of the Product(s) having been delivered to you because you have changed your mind it will be your responsibility to arrange the collection of the Product(s) by us from you. You cannot return the Product(s) to us yourself. We must authorise and arrange the collection of the Product(s). We will charge you the sum of £50 (Fifty Pounds Sterling) inclusive of VAT to cover the costs that we will incur in recovering the Product(s) from you. We will refund to the card with which you made payment the amount of the price you paid for the Product(s) less the costs of delivering the Product(s) to you (a maximum charge of £50 inclusive of VAT) and less the costs of collecting the Product(s) from you. In addition the Product(s) must be complete, unused and in the same condition as when delivered. If you have removed the Product(s) from any packaging you must have done so without damaging or marking the Product(s). Any accessories provided must be returned with the Product(s).
If you wish to return the Product(s) to us because of a defect or because of damage to the Product(s) you must arrange the collection of the Product(s) with us. We will examine the Product(s) and will either issue you with a replacement of equal specification and value or We will process a collection and refund of the price paid for the Product(s) and any additional charges you agreed to pay at the time of purchase.
We cannot cancel your order if you are unable to provide us with proof of purchase or if we believe that that you have made use of the Product(s).
All of the Products purchased from the Site are sold with the benefit of a one year manufacturer’s guarantee.
The guarantee means that if, within 12 months of the date of purchase, the Product or any part thereof is proved defective by any reason only of faulty workmanship or materials, we will, at our option, repair or replace the same free of any charge for labour, materials or carriage on condition that:
• The Product has been correctly installed and used only on the gas and electricity supply stated on the rating plate
• The Product has been used for normal domestic purposes only and in accordance with the manufacturer’s instructions
• The Product has not been serviced, maintained, repaired, taken apart or tampered with by any person not authorised by us
• All service work under the guarantee has been undertaken by an authorised Service Centre
The following items are not covered by the manufacturer’s guarantee and will be classed as chargeable repairs:
• No fault found
• Misuse
• Accidental damage
• Malicious damage
• Rectification of faulty repairs by non-authorised service personnel
• Modifications to equipment
• Connections to gas, electricity or water supplies
• Moving or re-siting Products
• Rectifying problems due to gas, electricity or water supplies
• Rectifying cosmetic problems, e.g., scratches, dents, surface marks
• Rectifying damage caused by water, fire, frost
• Trapped or kinked fill and drain hoses
• Rectifying faulty installations
• Faults caused by failure to remove all packaging materials
• Pumps and filters blocked by extraneous objects
• Replacement of consumables such as light bulbs, filters, etc.
• Replacement of removable plastic parts
• Degradation to glass, ceramic and steel surfaces due to normal wear and tear
• Damage caused by limescale or detergents
• Commercial use of a Product
• Communal use of a Product
• Routine maintenance and cleaning
• Products subject to rental agreement
In exceptional cases where we are unable to repair a Product that has developed a manufacturing or component fault within 12 months from the date of purchase we will provide you with a working replacement Product of at least equivalent specification and value as your own Product.
The guarantee is in addition to your statutory rights.
Applicable laws require that some of the information or communications We send to you should be in writing. When you visit this Site or send emails to us you are communicating with us electronically. We may communicate with you by email or by posting notices on the website. For contractual purposes, you agree to this means of electronic communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We warrant to you that any Product(s) purchased from us through the Site is of satisfactory quality.
Our liability in connection with any Product(s) purchased through our Site is strictly limited to the purchase price of the Product(s). This does not include or limit in any way our liability:
a) For death or personal injury caused by our negligence;
b) Under section 2 (3) of the Consumer Protection Act 1987;
c) For fraud or fraudulent misrepresentation; or
d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
13. COPYRIGHT AND DATABASE RIGHTS
All content included on the Site such as text, graphics, logos, button icons, images and software is our property or that of our subsidiaries or associated companies or content suppliers and is protected by United Kingdom and international copyright and database right laws.
The compilation of all content on the Site is our exclusive property or that of our subsidiaries or associated companies and is protected by United Kingdom and international copyright and database right laws. All software used on the Site is our exclusive property or that of our subsidiaries or associated companies and is protected by United Kingdom or international copyright and database right laws.
You may not systematically extract and/or re-utilise parts of the contents of the Site without our express written consent. In particular you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract, either once or many times, for re-utilisation of any substantial parts of the Site without our express written consent. In addition you must not create and/or publish your own database that features substantial parts of the Site without our express written consent.
All of the trademarks used or indicated on the Site are trademarks or registered trademarks which are our exclusive property or those of our subsidiary or associated companies in the European Union and/or other jurisdictions. Our graphics, logos, page headers, button icons, scripts and service names are our trademarks and trade dress. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion amongst customers or in any manner that disparages or discredits us.
All other trademarks which are not owned by us and that appear on the Site are the property of their respective owners who may or may not be affiliated with, connected to, or sponsored by us.
All notices given by you to us must be given to us at eoutlet@electrolux.co.uk or at our registered office address. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 11. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
16. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
17. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event").
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other Natural disaster
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 15 above.
If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order Product(s )from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Order Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product(s)).
Contracts for the purchase of Product(s) through the Site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
PRIVACY STATEMENT |
Contents
• The Purpose of this Privacy Statement
• What information we collect
• How we collect personal information
• What we do with your personal information
• How your personal information is protected and stored
• When we disclose your personal information
• How to contact us
The Purpose of this Privacy Statement
This Privacy Statement is issued by Electrolux Major Appliances, a trading division of Electrolux plc ("Electrolux") of Addington Way, Luton, Bedfordshire LU4 9QQ, United Kingdom. The Privacy Statement applies to this website, http://www.electrolux.com/eoutlet/uk/
Electrolux is committed to protecting your privacy. This Privacy Statement explains how we collect, use and disclose personal information provided to us through our websites in accordance with applicable EU directives and the Data Protection Act 1998.
The information that we collect from you when you interact with us online depends on the tasks you complete on this website.
(i) Browsing this website
When you visit and browse through this website we collect personal information for statistical and maintenance purposes that enables us to evaluate the performance of this website. Such general information includes: -
• the number of users visiting this website and the number of pages viewed
• the date, time and duration of visits; and
• the path taken through this website
This information will not identify you and we will not combine it with any information in a manner whereby we can identify you.
(ii) Applying for a product or service online
We need to obtain personal information from you in order to complete your online application for our products or services. When applying for a product, to order a user manual or product brochure or for other products or service information via this website you will need to complete an online form.. Our online forms will ask you to provide limited personal information for contact purposes, for example, your own e-mail address and telephone number. You will have the right to choose whether or not to provide additional personal information. Any personal information we collect from you will only be used for the purposes for which the personal information has been collected.
(iii) E-mails
You can contact us by e-mail via this website. You have the choice whether or not to provide personal information other than your e-mail address. Any information provided to us via e-mail will be used only for the purposes outlined, for example for answering your inquiry or for providing information about Electrolux products and services.
How we collect personal information
Electrolux collects personal information in a number of ways, including:
• directly from you such as when you enter your personal details on our websites, when you provide information over the telephone or in documents such as warranty application forms;
• from third parties such as our related companies
• from sources of information which are available to the public
• from our own records relating to the service and repair of your Electrolux products
• from our other websites
Any information which is not capable of identifying you, such as the number of users visiting this website, is collected through code embedded in the pages of this website. You are unable to disable the code on these pages.
Other information, such as browser type, is included in a "cookie". Cookies are pieces of information that a web site can transfer to an individual’s computer hard drive for record keeping. Cookies make using our website easier by storing information about your choices on a particular website. This will enable you to take full advantage of the services offered to you. The use of cookies is an industry standard utilized by most major websites. Most Internet browsers are set to accept cookies. If you would prefer not to receive cookies you are able to adjust your Internet browser to disable cookies or to warn you when cookies are being used. The website may not function correctly if you do so.
Electrolux also gathers information from our websites or other websites. This information is put together for reporting purposes. Any characteristics which are capable of personally identifying the user are removed. The information is gathered in order to enable us to examine Internet trends and demographics and to assist in improving the structure and ease of use of our websites.
This website includes hyperlinks that enable you to access a number of other websites operated by Electrolux or by our related companies. These other Electrolux websites are subject to this Privacy Statement. Where this website includes hyperlinks to third party websites not operated by Electrolux we recommend that you read the privacy and security provisions relevant to those sites in order that you understand how those organizations will deal with your personal information.
What we do with your personal information
We may use your personal information to:
• identify you and to assist you in your use of our website services
• provide the services and information relating to Electrolux and its products that you require
• administer and manage the services we provide
• gain a better understanding of your requirements in order for us to provide you with better and more personalized information suited to your needs;
• research and develop our services;
• maintain and develop our business systems and infrastructure including testing and upgrading of these systems
It is also possible that from time to time Electrolux will use your personal information to promote to you other services and products which we consider may be of interest to you. If you do not wish to receive any such marketing or promotional material please advise us of this by way of the form on this website. You may also notify us at any time that you do not wish to receive marketing or promotional material by using the same form.
How your personal information is protected and stored
Electrolux takes great care to protect your privacy. Any information provided to us on this website is securely protected.
Where we transfer information from our servers to our mainframe computers we use our best endeavors to ensure that this is done securely. Access to our mainframe computers is protected by a number of firewall security systems to prevent unauthorized access
Any information stored on Electrolux systems is protected from unauthorized access by the use of a number of security procedures including user passwords. All of our personnel are trained in the use of all of our security procedures.
When we disclose your personal information
Electrolux may disclose your personal information to organizations outside of The Electrolux Group. These disclosures are made subject to suitable protection for privacy and confidentiality being in place.
The organizations to whom we would usually disclose your information are: -
• third party organizations who have been retained by Electrolux to assist us in providing services to you including:- o delivery, installation, maintenance and repair o market research o marketing and/or telemarketing
• our professional advisers, for example, our auditors and lawyers
• government, regulatory or other organizations to whom we are required to disclose your personal information by law; and
• our related companies
Electrolux takes all reasonable steps to ensure that any personal information we collect, disclose and use is as up to date as possible. It is important that you advise us of any changes to your personal information or if there are any errors in the personal information we are holding about you.
Subject to certain exceptions allowed by law, everyone who has provided personal information has the right to access that personal information. For security reasons you will be required to put any request for access to your personal information into writing. You may obtain access to your own personal information by contacting us via the form on this website (Contact Us). Electrolux will charge for the retrieval of personal information in order to cover our administration costs (charge made according to applicable legislation). You should also contact us via this mechanism if you wish to modify any of your personal information.
How to contact us about this Privacy Statement
If you have any questions about this Privacy Statement or about privacy in general please contact us via this website (Contact Us) or write to the Company Secretary, Electrolux plc, Addington Way, Luton LU4 9QQ, Bedfordshire, United Kingdom.
